Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box).
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive?
Standard deliveries take 15 to 20 working days.
How much do I pay for delivery service?
Nothing. Shipping and Delivery is free.
Can I track my order?
You will receive a tracking number once your order as been shipped where you can folow the package in real-time.
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier’s web page) and finally the courier will send you a text message or email to inform you of your delivery.
How do I return an item?
For returning an item please contact our customer service.
How long do I have to return an item?
All returns must be made within 1 month of the e-mail confirming shipment. This is in addition to your right to return an item within 14 days from the date of receiving the order.
Do I have to pay anything to return my items?
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible
Romai reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Can I exchange my product?
Yes, if you wish to exchange an item, you have to return the item and make a new purchase online.
How long do I have to make an exchange?
All exchanges must be made within 1 month of the e-mail confirming shipment.